Delivery & Returns

DELIVERY

We want to get your No Apologies order to you as quickly as possible.

UK Standard Delivery — £3.95

FREE UK delivery on orders over £75

Orders are usually delivered within 2–4 working days from dispatch.

Once your order has been dispatched, you'll receive confirmation so you know it's on its way.

Please make sure your delivery details are correct before completing your order. If you notice a mistake, contact us as soon as possible and we'll do our best to help before your order is dispatched.

RETURNS

Changed your mind? That's okay.

You can let us know that you'd like to return an item within 14 days of receiving your order.

Returned items must be:

  • Unworn and unused
  • Unwashed
  • In their original condition
  • Free from marks, make-up, deodorant, fragrance or other signs of wear
  • Returned with any original tags attached, where applicable

After notifying us of your return, please send the item back promptly and within the applicable return period.

Unless an item is faulty or we've sent you the wrong item, return postage is the responsibility of the customer.

We strongly recommend using a tracked postal service and keeping your proof of postage until your return has been processed.

REFUNDS

Once we've received and inspected your return, we'll let you know when your refund has been processed.

Approved refunds will be returned to your original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Original delivery charges may not be refundable for change-of-mind returns, except where required by your statutory rights.

FAULTY OR INCORRECT ITEMS

If something isn't right with your order, we want to know.

Please contact us if you've received an item that is faulty, damaged or different from what you ordered.

Include your order number and photographs where appropriate so we can get things sorted as quickly as possible.

Where an item is faulty or incorrect, we'll arrange the appropriate resolution and cover reasonable return postage where required.

EXCHANGES

At launch, we don't offer direct exchanges.

If you'd like a different size or item, please return your original item in accordance with our returns policy and place a new order.

YOUR STATUTORY RIGHTS

Nothing in this policy affects your statutory rights as a UK consumer.

Be you. Be proud. No apologies.