Refund policy

Returns

We hope you love your No Apologies order, but if you've changed your mind, you have 14 days from the day you receive your order to tell us that you wish to return it.

Once you've notified us, you must return the item to us within 14 days.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused and unwashed, with any original tags attached and, where applicable, in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at hello@noapologiesclub.co.uk If your return is accepted, we'll provide instructions explaining how and where to send your item.

Please do not send items back without contacting us first.

For change-of-mind returns, you are responsible for the cost of returning the item. We recommend using a tracked service and keeping your proof of postage until your refund has been processed.

Damages, faults and incorrect items

Please check your order when it arrives and contact us as soon as possible if an item is defective, damaged or you have received the wrong item so we can investigate and put things right.

If an item is faulty or incorrect, we'll cover reasonable return postage where applicable.

Exceptions / non-returnable items

Certain items may not be eligible for a change-of-mind return where an exception under consumer law applies, including personalised or made-to-order products and goods that have been sealed for hygiene reasons and unsealed after delivery.

Please contact us if you have any questions about whether an item can be returned.

Your statutory rights in relation to faulty, damaged or misdescribed goods are not affected.

Sale items

Sale or discounted items can still be returned in accordance with this policy unless a lawful exception applies. Your statutory rights are not affected.

Exchanges

We don't currently offer direct exchanges.

If you'd like another size or item, please return your original item in accordance with this policy and place a new order.

UK cancellation rights

If you're a UK consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving your goods, subject to applicable exceptions.

After telling us that you wish to cancel, you generally have a further 14 days to return the goods.

Nothing in this policy affects your statutory rights.

Refunds

Once we've received your return, we'll inspect it and let you know when your refund has been approved.

If approved, your refund will be made to your original payment method. We aim to process refunds promptly and within the timescales required by applicable consumer law.

Where you cancel your entire order under your statutory cancellation rights, any refund of your original delivery charge will be handled in accordance with applicable UK consumer law. Additional delivery costs resulting from choosing a delivery method more expensive than our standard delivery option may not be refundable.

Your bank or payment provider may take additional time to show the refund in your account.